Terms & Conditions

Last updated: September 23, 2026

1. Who we are

These terms apply to every tour, cruise excursion and private transfer booked with Viva Tropical Adventure Tours through this website, WhatsApp, phone or in person.

Viva Tropical Adventure Tours
Calle Paul Harris, sector Luperón #20, Puerto Plata, Dominican Republic
Phone & WhatsApp: +1 (809) 370-0890 (Oneiddy) · +1 (829) 571-0558 (Peter)

2. Requests, quotes and confirmation

Sending a form on this website is a booking request. When a service shows no fixed price, our team will send you a quote. A booking is confirmed only when we send you a written confirmation (email or WhatsApp) with the date, pickup time, pickup point and price.

3. Prices and payment

• Prices are in US dollars (USD) unless we state otherwise in your quote.
• Payment can be made by the methods shown on your payment page or agreed with our team (for example cash on the day of service).
• Prices include only what is listed in the description of each experience or in your confirmation.

4. Pickup and punctuality

• Please be ready at the confirmed pickup point at the agreed time. For cruise guests, tell us your ship, port (Amber Cove or Taino Bay) and all-aboard time so we can plan your return.
• For airport transfers, share your flight number so we can follow delays. Waiting time beyond what is reasonable may be charged or rescheduled.
• If you are not at the pickup point and we cannot reach you, the service may be considered a no-show.

5. Your responsibilities

• Give correct contact details, names, number of travelers and pickup information.
• Follow the instructions of guides and drivers, especially in adventure activities (waterfalls, ATV, buggies). Some activities require a minimum age or good physical condition; tell us about any medical condition before booking.
• Carry your identification and look after your personal belongings.

6. Changes by us

Weather, safety conditions, port operations or events outside our control may require us to change the route, time or activity. If we cancel a service, you may choose a new date or receive a full refund of the amount paid for that service.

7. Cancellations by you

Please see our Refund & Cancellation Policy.

8. Liability

We work with professional guides, drivers and local partners. We are not responsible for delays or losses caused by third parties outside our control (airlines, cruise lines, authorities, weather). Nothing in these terms limits rights you have under the law of the Dominican Republic.

9. Privacy

We use your data only to organise your service. See our Privacy Policy.

10. Contact

For any question about these terms, contact us by phone or WhatsApp at the numbers above.