Refund & Cancellation Policy
Plans change. Here is exactly what happens if you need to cancel or change your booking.
Last updated: September 23, 2026
Cancelling your booking
Cancellation fees are calculated on the total price of the service and depend on how long before the scheduled pickup time you cancel:
| When you cancel | Fee |
|---|---|
| 72 hours or more before pickup | No fee — full refund |
| Between 48 and 72 hours before pickup | 20% |
| Between 24 and 48 hours before pickup | 50% |
| Less than 24 hours before pickup, or no-show | 100% |
How to cancel
Write to us on WhatsApp or call +1 (809) 370-0890 or +1 (829) 571-0558 with your name and booking reference. The time of your message is the time we use to calculate the fee.
Changes of date or time
We will always try to move your booking to another date or time at no cost, subject to availability. Changes requested less than 24 hours before pickup are handled as a cancellation if we cannot accommodate them.
Cruise passengers
If your ship does not dock at Amber Cove or Taino Bay on the booked day (itinerary change or port closure), you receive a full refund. Please send us proof of the change from the cruise line.
Cancellations by us
If we cancel because of weather, safety or any reason on our side, you choose between a new date or a full refund of the amount paid for that service.
Flight delays (transfers)
If you shared your flight number, we follow your flight and adjust the pickup at no extra cost. Cancellations caused by a cancelled flight are refunded in full when you notify us before the pickup time.
Refunds
Approved refunds are returned using the same payment method within 10 business days. Card and PayPal refunds may take additional time to appear, depending on your bank. Cash payments are refunded by bank transfer or in person.
Viva Tropical Adventure Tours
Calle Paul Harris, sector Luperón #20, Puerto Plata, Dominican Republic
Phone & WhatsApp: +1 (809) 370-0890 (Oneiddy) · +1 (829) 571-0558 (Peter)
