Privacy Policy
What we collect, why we collect it and how you can control your information.
Last updated: September 23, 2026
Who is responsible for your data
Viva Tropical Adventure Tours
Calle Paul Harris, sector Luperón #20, Puerto Plata, Dominican Republic
Phone & WhatsApp: +1 (809) 370-0890 (Oneiddy) · +1 (829) 571-0558 (Peter)
What we collect
- Booking details: name, phone or WhatsApp, email, number of travelers, dates, pickup point, hotel, cruise ship or flight number, and any notes you send.
- Payment information: payments are processed by the payment provider shown at checkout; we do not store card numbers.
- Website usage: pages visited, device type and approximate location, collected with our own analytics and cookies. You can accept or limit non-essential cookies in the cookie notice.
Why we use it
- To answer your request, send quotes and confirm your booking.
- To coordinate pickups with guides and drivers.
- To send invoices, receipts and service messages.
- To improve the website and measure which pages and campaigns help travelers find us.
Who we share it with
Only with the people needed to deliver your service (our guides, drivers and activity partners) and with service providers that host our website, send email or process payments. We do not sell your data.
How long we keep it
Booking records are kept as long as required for accounting and legal obligations. You can ask us to delete information we no longer need.
Your rights
You can ask to access, correct or delete your personal data, or withdraw consent for marketing messages, by contacting us on the numbers above.
Cookies
We use essential cookies to make the site work, and optional cookies for analytics and advertising measurement only when you allow them in the cookie notice.
Changes
We may update this policy. The date at the top shows the latest version.
